/* ============================================================
   报单 / 工单系统 前台样式
   ============================================================ */
* { box-sizing: border-box; margin: 0; padding: 0; }

:root {
    --bg: #0d1220;
    --bg2: #111a2c;
    --card: #161f33;
    --card2: #1b263d;
    --border: #26314d;
    --text: #e6ebf5;
    --muted: #8b96ad;
    --primary: #2563eb;
    --primary2: #38bdf8;
    --green: #22c55e;
    --red: #ef4444;
    --orange: #f59e0b;
    --radius: 12px;
}

html { scroll-behavior: smooth; }
body {
    font-family: "Microsoft YaHei", "PingFang SC", "Helvetica Neue", Arial, sans-serif;
    background: var(--bg);
    color: var(--text);
    line-height: 1.6;
    min-height: 100vh;
    display: flex;
    flex-direction: column;
}

a { color: var(--primary2); text-decoration: none; }
a:hover { text-decoration: underline; }

.container { width: 100%; max-width: 1120px; margin: 0 auto; padding: 0 16px; }
.main-content { flex: 1; padding-top: 20px; padding-bottom: 46px; }

/* ---------- 顶部导航 ---------- */
.site-header {
    background: rgba(13, 18, 32, .92);
    backdrop-filter: blur(8px);
    border-bottom: 1px solid var(--border);
    position: sticky;
    top: 0;
    z-index: 100;
}
.header-inner {
    display: flex;
    align-items: center;
    gap: 18px;
    height: 62px;
}
.logo { display: flex; align-items: center; gap: 8px; font-size: 19px; font-weight: 700; color: var(--text); }
.logo:hover { text-decoration: none; }
.logo-icon { font-size: 22px; }
.main-nav { display: flex; gap: 4px; margin-left: 8px; flex: 1; }
.main-nav a {
    padding: 8px 13px; border-radius: 8px; color: var(--muted);
    font-size: 15px; transition: all .15s;
}
.main-nav a:hover { color: var(--text); background: var(--bg2); text-decoration: none; }
.main-nav a.active { color: #fff; background: var(--card2); }
.header-user { display: flex; align-items: center; gap: 8px; }
.qq-chip {
    display: inline-flex; align-items: center; gap: 5px;
    border: 1px solid var(--border); color: var(--text);
    padding: 5px 11px; border-radius: 999px; font-size: 13px;
    background: var(--card);
}
.qq-chip:hover { border-color: var(--primary); text-decoration: none; }
.welcome { color: var(--muted); font-size: 14px; }

/* ---------- 按钮 ---------- */
.btn {
    display: inline-block; border: none; cursor: pointer;
    padding: 9px 20px; border-radius: 9px; font-size: 14px;
    background: var(--card2); color: var(--text);
    transition: all .15s; text-align: center;
}
.btn:hover { opacity: .92; text-decoration: none; }
.btn-primary { background: linear-gradient(135deg, #2563eb, #3b82f6); color: #fff; }
.btn-outline { background: transparent; border: 1px solid var(--border); color: var(--text); }
.btn-qq { background: linear-gradient(135deg, #0ea5e9, #38bdf8); color: #fff; }
.btn-sm { padding: 6px 13px; font-size: 13px; border-radius: 7px; }
.btn-lg { padding: 13px 34px; font-size: 17px; border-radius: 11px; }
.btn-block { display: block; width: 100%; }
.btn-danger { background: rgba(239,68,68,.15); border: 1px solid rgba(239,68,68,.4); color: #fca5a5; }

/* ---------- 卡片 ---------- */
.card {
    background: var(--card);
    border: 1px solid var(--border);
    border-radius: var(--radius);
}
.pad { padding: 22px; }
.card-title { font-size: 16px; margin-bottom: 14px; }
.text-normal { color: var(--muted); font-weight: 400; font-size: .85em; }

/* ---------- 提示 ---------- */
.alert { padding: 12px 16px; border-radius: 9px; margin-bottom: 16px; font-size: 14px; line-height: 1.7; }
.alert-success { background: rgba(34,197,94,.1); border: 1px solid rgba(34,197,94,.35); color: #86efac; }
.alert-error { background: rgba(239,68,68,.1); border: 1px solid rgba(239,68,68,.35); color: #fca5a5; }

/* ---------- 首页 Hero ---------- */
.hero { text-align: center; padding: 66px 0 36px; }
.hero-badge {
    display: inline-block; padding: 6px 16px; border-radius: 999px;
    background: rgba(245,158,11,.12); border: 1px solid rgba(245,158,11,.4);
    color: #fbbf24; font-size: 14px; margin-bottom: 18px;
}
.hero-title { font-size: 40px; font-weight: 800; line-height: 1.3; }
.hero-title .grad {
    background: linear-gradient(90deg, #38bdf8, #818cf8, #c084fc);
    -webkit-background-clip: text; background-clip: text; color: transparent;
}
.hero-desc { color: var(--muted); font-size: 16px; margin-top: 16px; line-height: 1.9; }
.hero-actions { margin-top: 28px; display: flex; gap: 14px; justify-content: center; flex-wrap: wrap; }
.hero-actions.center { justify-content: center; }
.hero-tip { margin-top: 18px; color: var(--muted); font-size: 13px; }
.hero-tip a { color: var(--primary2); }

.notice-bar {
    display: flex; gap: 10px; align-items: flex-start;
    background: var(--card); border: 1px solid var(--border);
    border-left: 3px solid var(--orange); border-radius: 9px;
    padding: 12px 16px; margin: 10px 0 26px; font-size: 14px;
}
.notice-tag { flex-shrink: 0; color: var(--orange); font-weight: 700; }

.section { margin-bottom: 42px; }
.section-title { font-size: 23px; margin-bottom: 20px; text-align: center; }

/* 步骤 */
.steps { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; }
.step-card {
    background: var(--card); border: 1px solid var(--border);
    border-radius: var(--radius); padding: 22px 18px; text-align: center;
    transition: transform .15s, border-color .15s;
}
.step-card:hover { transform: translateY(-3px); border-color: var(--primary); }
.step-num {
    width: 40px; height: 40px; margin: 0 auto 12px;
    display: flex; align-items: center; justify-content: center;
    border-radius: 50%; font-weight: 800; font-size: 18px; color: #fff;
    background: linear-gradient(135deg, #2563eb, #38bdf8);
}
.step-card h3 { font-size: 16px; margin-bottom: 8px; }
.step-card p { color: var(--muted); font-size: 13px; }

/* 材料卡片 */
.material-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; }
.material-card {
    background: var(--card); border: 1px solid var(--border);
    border-radius: var(--radius); padding: 20px;
}
.material-icon { font-size: 30px; margin-bottom: 10px; }
.material-card h3 { font-size: 16px; margin-bottom: 6px; }
.material-card p { color: var(--muted); font-size: 13px; }

/* 联系区 */
.contact-card {
    background: linear-gradient(135deg, #16233f, #1b2a4a);
    border: 1px solid var(--border); border-radius: 16px;
    padding: 34px; display: flex; justify-content: space-between;
    gap: 26px; align-items: center; flex-wrap: wrap;
}
.contact-card h2 { font-size: 24px; margin-bottom: 10px; }
.contact-card p { color: var(--muted); margin-bottom: 16px; }
.contact-qq-big { display: flex; gap: 16px; align-items: center; flex-wrap: wrap; }
.qq-number { font-size: 22px; font-weight: 800; color: #7dd3fc; }
.phone-card {
    border: 1px dashed rgba(56,189,248,.5); color: var(--muted);
    border-radius: 12px; padding: 18px 22px; font-size: 14px; line-height: 1.9;
    max-width: 320px;
}

/* ---------- 页脚 ---------- */
.site-footer { border-top: 1px solid var(--border); background: var(--bg2); }
.footer-inner {
    display: flex; justify-content: space-between; align-items: center;
    gap: 16px; padding: 22px 16px; flex-wrap: wrap; color: var(--muted); font-size: 13px;
}
.footer-item { display: flex; align-items: center; gap: 10px; }
.footer-label { color: var(--muted); }
.footer-qq { color: var(--text); font-weight: 700; }
.footer-qq:hover { color: var(--primary2); }
.footer-right { display: flex; gap: 14px; }

/* ---------- 页头 ---------- */
.page-head { margin: 8px 0 20px; }
.page-head h1 { font-size: 24px; margin-bottom: 4px; }
.page-head p { color: var(--muted); font-size: 14px; }
.bar-between { display: flex; justify-content: space-between; align-items: flex-end; gap: 14px; flex-wrap: wrap; }
.head-actions { display: flex; gap: 10px; }

/* ---------- 表单 ---------- */
.form-group { margin-bottom: 16px; }
.form-group label { display: block; margin-bottom: 7px; font-size: 14px; }
.req { color: var(--red); }
input[type=text], input[type=password], input[type=file], textarea, select {
    width: 100%; padding: 10px 13px; font-size: 14px; color: var(--text);
    background: var(--bg2); border: 1px solid var(--border);
    border-radius: 9px; outline: none; font-family: inherit;
}
input:focus, textarea:focus, select:focus { border-color: var(--primary2); }
textarea { resize: vertical; min-height: 80px; }
input:disabled { opacity: .55; }
.field-tip { color: var(--muted); font-size: 12px; margin-top: 6px; }
.field-tip.center { text-align: center; margin-top: 12px; }

.two-col { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; align-items: start; }

/* ---------- 登录注册 ---------- */
.auth-wrap { display: flex; justify-content: center; padding: 26px 0; }
.auth-box { width: 100%; max-width: 420px; padding: 30px; }
.auth-title { font-size: 23px; text-align: center; }
.auth-sub { color: var(--muted); font-size: 13px; text-align: center; margin: 6px 0 20px; }
.auth-foot { text-align: center; margin-top: 16px; font-size: 13px; color: var(--muted); }

/* ---------- 提交页 ---------- */
.submit-layout { display: grid; grid-template-columns: 1fr 300px; gap: 18px; align-items: start; }
.upload-box {
    border: 1.5px dashed var(--border); border-radius: 10px;
    padding: 24px; text-align: center; cursor: pointer; background: var(--bg2);
}
.upload-box:hover { border-color: var(--primary2); }
.upload-box input[type=file] { display: none; }
.upload-hint { color: var(--muted); font-size: 14px; }
.preview-grid { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 12px; }
.preview-grid img {
    width: 90px; height: 90px; object-fit: cover; border-radius: 8px;
    border: 1px solid var(--border);
}
.pay-summary {
    display: flex; justify-content: space-between; align-items: center;
    background: var(--bg2); border: 1px solid var(--border); border-radius: 10px;
    padding: 13px 16px; margin-bottom: 14px;
}
.pay-amount { font-size: 18px; color: #fbbf24; }
.side-col { display: flex; flex-direction: column; gap: 16px; }
.tips { list-style: none; }
.tips li { padding-left: 18px; position: relative; margin-bottom: 12px; font-size: 14px; color: var(--muted); }
.tips li::before { content: "•"; position: absolute; left: 4px; color: var(--primary2); }
.tips a { color: var(--primary2); }

/* ---------- 支付页 ---------- */
.pay-page { display: flex; justify-content: center; padding: 16px 0; }
.pay-card { width: 100%; max-width: 560px; padding: 30px; text-align: center; }
.pay-title { font-size: 22px; margin-bottom: 20px; }
.pay-info { text-align: left; background: var(--bg2); border-radius: 10px; padding: 8px 16px; margin-bottom: 18px; }
.pay-info-row { display: flex; justify-content: space-between; padding: 9px 0; border-bottom: 1px dashed var(--border); font-size: 14px; }
.pay-info-row:last-child { border-bottom: none; }
.pay-info-row span { color: var(--muted); }
.pay-amount-lg { color: #fbbf24; font-size: 20px; }
.pay-tip { color: var(--muted); font-size: 13px; margin-bottom: 14px; }
.pay-channels { display: grid; grid-template-columns: repeat(3, 1fr); gap: 10px; margin-bottom: 8px; }
.channel-btn {
    display: flex; flex-direction: column; align-items: center; gap: 6px;
    padding: 16px 8px; border: 1px solid var(--border); border-radius: 10px;
    color: var(--text); background: var(--card2); font-size: 14px;
}
.channel-btn:hover { border-color: var(--primary2); text-decoration: none; }
.channel-btn.active { border-color: var(--primary2); background: rgba(56,189,248,.08); }
.channel-icon { font-size: 26px; }
.pay-success { padding: 18px 6px; }
.pay-icon { font-size: 56px; margin-bottom: 12px; }
.pay-success h2 { font-size: 24px; margin-bottom: 10px; }
.pay-success p { color: var(--muted); margin-bottom: 20px; font-size: 14px; line-height: 1.9; }

/* ---------- 筛选标签 ---------- */
.filter-tabs { display: flex; gap: 8px; margin-bottom: 18px; flex-wrap: wrap; }
.filter-tabs .tab {
    padding: 7px 16px; border-radius: 999px; font-size: 13px;
    border: 1px solid var(--border); color: var(--muted);
}
.filter-tabs .tab:hover { color: var(--text); text-decoration: none; }
.filter-tabs .tab.active { background: var(--primary); color: #fff; border-color: var(--primary); }

/* ---------- 报单列表 ---------- */
.ticket-list { display: flex; flex-direction: column; gap: 12px; margin-bottom: 18px; }
.ticket-row {
    display: flex; justify-content: space-between; align-items: center;
    gap: 16px; padding: 16px 20px; transition: border-color .15s, transform .15s;
}
.ticket-row:hover { border-color: var(--primary); transform: translateY(-1px); text-decoration: none; }
.ticket-row-top { display: flex; align-items: center; gap: 8px; margin-bottom: 8px; flex-wrap: wrap; }
.ticket-row-title { font-size: 17px; font-weight: 700; }
.ticket-row-title .sep { color: var(--muted); margin: 0 6px; }
.ticket-row-meta { color: var(--muted); font-size: 12.5px; margin-top: 6px; }
.ticket-row-action { flex-shrink: 0; }

.status-badge {
    display: inline-block; padding: 3px 11px; border-radius: 999px;
    font-size: 12px; font-weight: 600;
}
.st-pay { background: rgba(245,158,11,.15); color: #fbbf24; border: 1px solid rgba(245,158,11,.4); }
.st-wait { background: rgba(59,130,246,.15); color: #93c5fd; border: 1px solid rgba(59,130,246,.4); }
.st-doing { background: rgba(56,189,248,.15); color: #7dd3fc; border: 1px solid rgba(56,189,248,.4); }
.st-done { background: rgba(34,197,94,.15); color: #86efac; border: 1px solid rgba(34,197,94,.4); }
.st-unknown { background: rgba(148,163,184,.15); color: #cbd5e1; border: 1px solid rgba(148,163,184,.4); }

.unread-badge, .unpaid-badge {
    display: inline-block; padding: 2px 10px; border-radius: 999px; font-size: 12px;
}
.unread-badge { background: rgba(239,68,68,.15); color: #fca5a5; }
.unpaid-badge { background: rgba(148,163,184,.12); color: var(--muted); }

/* 空状态 */
.empty-state { text-align: center; padding: 52px 20px; }
.empty-state .empty-icon { font-size: 44px; margin-bottom: 12px; }
.empty-state p { color: var(--muted); margin-bottom: 18px; }
.empty-state.compact { padding: 26px; }

/* ---------- 工单详情 ---------- */
.ticket-layout { display: grid; grid-template-columns: 1fr 330px; gap: 18px; align-items: start; }
.ticket-side { display: flex; flex-direction: column; gap: 16px; }

.chat-card { overflow: hidden; }
.chat-head {
    display: flex; justify-content: space-between; align-items: center;
    padding: 16px 20px; border-bottom: 1px solid var(--border);
}
.chat-head h3 { font-size: 16px; }
.chat-list { padding: 18px 20px; max-height: 520px; overflow-y: auto; display: flex; flex-direction: column; gap: 14px; }
.chat-row { display: flex; }
.chat-row.mine { justify-content: flex-end; }
.chat-row.theirs { justify-content: flex-start; }
.chat-bubble { max-width: 78%; }
.chat-sender { font-size: 12px; color: var(--muted); margin-bottom: 3px; }
.chat-row.mine .chat-sender { text-align: right; }
.chat-text {
    padding: 11px 15px; border-radius: 12px; font-size: 14px;
    word-break: break-word; white-space: pre-wrap;
}
.chat-row.mine .chat-text { background: linear-gradient(135deg, #2563eb, #3b82f6); color: #fff; border-top-right-radius: 3px; }
.chat-row.theirs .chat-text { background: var(--card2); border: 1px solid var(--border); border-top-left-radius: 3px; }
.chat-time { font-size: 11px; color: var(--muted); margin-top: 4px; }
.chat-row.mine .chat-time { text-align: right; }

.chat-reply { padding: 16px 20px; border-top: 1px solid var(--border); background: var(--bg2); }
.chat-reply textarea { margin-bottom: 10px; }
.chat-reply-bar { display: flex; justify-content: space-between; align-items: center; }
.chat-reply-bar .field-tip { margin-top: 0; }

.info-table { width: 100%; font-size: 13px; border-collapse: collapse; }
.info-table th { color: var(--muted); text-align: left; padding: 6px 8px 6px 0; white-space: nowrap; vertical-align: top; font-weight: 400; }
.info-table td { padding: 6px 0; word-break: break-all; text-align: right; }
.desc-text { font-size: 14px; color: var(--text); white-space: pre-wrap; }

.ticket-images { display: flex; flex-wrap: wrap; gap: 10px; }
.ticket-img-link { display: block; }
.ticket-img-link:hover { text-decoration: none; opacity: .85; }
.ticket-img-link img {
    width: 92px; height: 92px; object-fit: cover; border-radius: 9px;
    border: 1px solid var(--border);
}
.qq-strong { font-size: 17px; font-weight: 800; color: var(--text); }
.qq-strong:hover { color: var(--primary2); }

/* ---------- 分页 ---------- */
.pagination { display: flex; justify-content: center; align-items: center; gap: 6px; margin: 18px 0; flex-wrap: wrap; }
.page-info { color: var(--muted); font-size: 13px; margin-right: 6px; }
.page-num {
    min-width: 34px; height: 34px; display: inline-flex; align-items: center;
    justify-content: center; padding: 0 9px; border-radius: 8px;
    border: 1px solid var(--border); color: var(--text); font-size: 13px;
}
.page-num:hover { border-color: var(--primary2); text-decoration: none; }
.page-num.active { background: var(--primary); border-color: var(--primary); color: #fff; }

/* ---------- 响应式 ---------- */
@media (max-width: 900px) {
    .steps, .material-grid { grid-template-columns: repeat(2, 1fr); }
    .submit-layout, .ticket-layout, .two-col { grid-template-columns: 1fr; }
    .hero-title { font-size: 30px; }
    .header-inner { flex-wrap: wrap; height: auto; padding: 10px 0; row-gap: 6px; }
    .main-nav { order: 3; flex-basis: 100%; justify-content: center; }
    .hero { padding-top: 40px; }
}
@media (max-width: 520px) {
    .steps, .material-grid { grid-template-columns: 1fr; }
    .pay-channels { grid-template-columns: 1fr; }
}